Last updated: April 2026

1. Overview

All physical products from Shift The Story are made to order and fulfilled through our production partner Printful.

This means each item is created specifically after your order is placed, rather than held in stock.

2. Processing Time

Orders are typically processed within 2–5 business days.

This includes:

• Printing
• Framing (if applicable)
• Quality checks
• Packaging

Processing times may vary slightly during high-demand periods.

3. Shipping Time

Estimated shipping times vary depending on your location:

• United Kingdom: 2–5 business days
• Europe: 3–7 business days
• International: 5–10 business days

These are estimated delivery windows and are not guaranteed.

4. Total Delivery Time

Total delivery time = Processing Time + Shipping Time

Example:

A UK order may take approximately 4–10 business days from order to delivery.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

6. Tracking

Once your order has been shipped, you will receive a tracking link via email.

It is your responsibility to monitor the shipment using the tracking provided.

7. Delays

While most orders arrive within the estimated timeframes, delays can occur due to:

• Carrier issues
• Customs processing (for international orders)
• Seasonal demand or external disruptions

Shift The Story is not responsible for delays outside of its control, but will assist where possible.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to make changes.

In cases where the item is returned due to an address issue, additional shipping charges may apply for reshipment.

9. Lost or Stolen Packages

If your tracking shows as delivered but you have not received your item, please:

1. Check with neighbours or your local delivery office
2. Contact the shipping carrier

If the issue cannot be resolved, contact us and we will review the situation.

10. Damaged or Incorrect Items

If your order arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery with clear photos.

We will arrange a replacement or refund where applicable.

11. Contact

Shift The Story

Email: hello@shiftthestory.co.uk